We value what our clients think about us and in our feedback questionnaire we ask “How likely is it that you would recommend Mearns & Company to a friend, family or a colleague?”, to ensure we are delivering the level of service that our clients want.
We use the Net Promoter Score (NPS) as a tool to measure the experience that our clients have with both our initial and ongoing services.
The NPS is calculated by deducting the number of clients who score us a 6 or below, from those who rate us a 9-10. We ask those clients who have completed their new client onboarding journey with us and choose a selection of clients, at random every quarter, who continue to trust us with their financial future.
The majority of our clients are promoters of our service and this is revealed by our very impressive current Net Promoter Score of +91.
A recent Retently survey, referenced by QuestionPro, lists an average NPS score of +56 for the financial services sector in 2023. This means that we are significantly ahead of the average score for our industry.
If you would like to talk to us about how we can help you, please contact us
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Anchor House
112 Commercial Street
Edinburgh
EH6 6NF
© Mearns & Company
Registered in Scotland, Company Number: SC288945
Mearns & Company are authorised and regulated by the Financial Conduct Authority (reference number 465557)
The guidance and / or advice contained within this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK